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Frequently Asked Questions

Q. What is your return policy?

A: Returns must be made within 30 days from date of purchase. Products must be in the original sealed condition and products must match original code and lot numbers.

Returns beyond 30 days may be subject to company approval and restocking fees.

Shipping charges will not be refunded. Please refer to our returns and replacement policy.

 

Q. When will my order be shipped?

A: All orders are usually shipped within 24 business hours. (subject to stock availability)unless they are a special order, or Due to size or weight, some items may require extra time for delivery. Special and custom orders may take up to 3-4 weeks for delivery.

 

Q. What is the cost of shipping?

A: Cost of shipping will vary based on destination and shipping method (ground, 2nd day air, etc). Please refer to our shipping terms.

 

Q. Do you accept Medicare or other medical insurance?

A: Please contact us for further assistance at (714)369-8480.

 

Q. Do you provide financing?

A: A line of credit may only be extended to qualified customers. This service may be available with restrictions on credit line and duration of credit line.

 

Q. What forms of payment are accepted?

A: Customer’s forms of payment accepted are Visa, Master Card, and *American Express (*for online customers only.)

Customers with an extended line of credit only are billed for purchased products, Invoices will be dated as of the date of the shipment, and unless otherwise agreed in writing, are payable on a net thirty (30) days basis from the date of invoice. Late charges may be charged on past due accounts, payments must be made in US dollars and may be made by check, Visa, MasterCard. A Twenty-Five Dollar ($25.00) fee will be assessed for each returned check.


Q. Do you sell any other products that do not appear on your website?

A: Yes. Once the logo of the desired manufacturer is clicked, you will be directed to the manufacturer’s home page. Notify us of the items you identified on the site and we will take care of supplying it to you. Contact us at (714)369-8480 for the list of your items. If you do not find your preferred manufacturer, please contact our customer service at (714)369-8480 and we can work with you on providing you with your needs. .

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